This Privacy Policy explains how sohoslot collects and uses the personal data of members on our platform in Malaysia. By registering for or using sohoslot, you agree to the practices described in this Privacy Policy. Please read it carefully and contact us if you have any questions.
1. Introduction
Sohoslot is fully committed to protecting the privacy and personal data security of every member who uses our platform. This Privacy Policy transparently explains how sohoslot collects, processes, stores, protects and, in certain circumstances, shares the personal information you provide to us when using our online casino platform.
This Privacy Policy applies to all services provided by sohoslot through the sohoslot.online website, including account registration, deposits and withdrawals, game usage, VIP programmes, customer support communications, and all other platform features. By using any part of the sohoslot platform, you acknowledge your acceptance of this Privacy Policy.
As a platform dedicated to Malaysian players, sohoslot complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) in managing our members' personal data. We believe that member trust is sohoslot's most valuable asset, and data protection is one of the most important ways we demonstrate that trust every day.
2. Personal Information We Collect
Sohoslot collects various types of information from members depending on how you interact with our platform. Below is a summary of the categories of data we collect and their sources:
2.1 Information You Provide Directly
- Registration information: Full name, date of birth, national identification number (for KYC verification), Malaysian phone number, email address and the password you create.
- Payment information: Payment account details you use, such as your registered Touch 'n Go phone number, DuitNow account details, GrabPay account number, Boost, ShopeePay, or FPX account information (Maybank2u, CIMB Clicks). Sohoslot does not store bank card information directly — all transactions are processed by verified payment providers.
- Identity verification documents: A copy of the Malaysian identity card (MyKad), passport or other identity verification document requested during the KYC process.
- Customer support information: The content of your communications with the sohoslot support team, including enquiries, complaints and feedback.
2.2 Automatically Collected Information
- Usage data: Game history, betting records, deposit and withdrawal history, session duration and platform usage patterns.
- Technical data: IP address, web browser type and version, device type, operating system, language settings and time zone.
- Location data: General location based on IP address for regional verification and security purposes.
- Cookie and tracking data: Session cookies, preference cookies and analytics identifiers — described in greater detail in Section 6.
Sohoslot only collects information that is necessary to securely operate your account, verify your identity, process financial transactions and fulfil applicable legal obligations. We do not collect data beyond what is required for these purposes.
3. How We Use Your Information
Sohoslot uses collected personal information only for lawful and specific purposes. Below is a summary table of our data use purposes and their corresponding legal bases:
| Purpose of Use | Data Type | Basic |
|---|---|---|
| Account management and verification | Name, email, phone number, date of birth | Contractual agreement |
| Identity verification (KYC) | ID documents, personal information | Legal obligation |
| Deposit & withdrawal processing | Payment details, transaction history | Contractual agreement |
| Fraud prevention & security | IP, device, transaction patterns | Legitimate interest |
| Customer support | Communication history, account | Contractual agreement |
| VIP Programme & promotions | Gaming history, preferences | Legitimate interest / Consent |
| Analytics & platform improvements | Anonymised usage data | Legitimate interest |
| Marketing communications | Email address, phone number | Consent (withdrawable) |
Sohoslot will not use your personal data for any purpose beyond those stated above without first obtaining your consent. Whenever we intend to use your data for a new purpose, you will be informed and given the choice to agree or decline.
4. Legal Basis for Data Processing
Sohoslot processes your personal data on the following lawful bases in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia:
- Contractual agreements: Processing required to perform a contract with you — including operating your account, processing transactions and providing gaming services.
- Legal obligation: Processing required to fulfil legal obligations — including identity verification, anti-money laundering compliance and other reporting requirements.
- Legitimate interests: Processing carried out for sohoslot's legitimate interests — including platform security, fraud prevention, and analytics to improve our services.
- Consent: Processing based on your explicit consent — including marketing communications and in-app marketing. You may withdraw this consent at any time.
5. Sharing Information with Third Parties
Sohoslot does not sell, rent or trade members' personal information to third parties for their own marketing purposes. However, in the course of operating the platform, sohoslot may share personal data with the following categories of third parties under limited and controlled circumstances:
5.1 Approved Service Providers
Sohoslot works with third-party service providers that help us operate the platform. These include Malaysian local payment processors (such as Touch 'n Go, DuitNow and FPX processing platforms), cloud service providers for data storage, web analytics companies and customer support service providers. All such providers are contractually bound to protect your data and may only use it for purposes specified by sohoslot.
5.2 Legal Requirements
Sohoslot may disclose members' personal information to Malaysian government authorities or relevant regulatory bodies where required to do so by law, court order or valid legal process. sohoslot will endeavour to notify the relevant member of any such disclosure unless prohibited from doing so by court order or applicable law.
5.3 Business Transfers
In the event that sohoslot is involved in any merger, acquisition or sale of business assets, members' personal data may be transferred to the acquiring party as part of those assets. In such cases, members will be notified in advance and the applicable Privacy Policy protections will continue to apply.
Sohoslot does not share gaming history, financial information, or other sensitive data with any party without a legitimate basis. Any data sharing that takes place is solely to enable us to deliver the services you use.
6. Cookies and Tracking Technologies
Sohoslot uses cookies and similar tracking technologies to enhance the user experience, maintain account security and understand how members use our platform. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functionality, including login authentication, session management, and security. These cookies cannot be disabled as they are critical to platform operations.
- Preference Cookies: Saves your preferences such as language selection, display settings, and game settings to ensure a consistent experience every time you use sohoslot.
- Analytics Cookies: We collect anonymised information about how members use the platform to help us identify areas for improvement. This data is aggregated and not linked to any individual's identity.
- Security Cookies: Helps us identify suspicious activity, prevent fraud, and protect member accounts from unauthorised access.
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the sohoslot platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.
7. Data Security
Sohoslot implements a range of technical and organisational security measures to protect members' personal information against unauthorised access, disclosure, alteration or accidental destruction.
7.1 Technical Security Measures
- 256-bit SSL/TLS encryption for all data transmitted between members' devices and sohoslot's servers.
- Passwords are stored using a robust hashing algorithm — your password is never stored in plain text.
- 24/7 security monitoring to detect and respond to any threats or unauthorised access attempts.
- Regular security testing and audits conducted by independent third parties.
- Server infrastructure protected by firewalls, intrusion detection systems, and layered access controls.
7.2 Organisational Security Measures
- Mandatory privacy and data security training for all sohoslot staff with access to member data.
- Need-to-know access control — only staff who require access to specific data in order to perform their assigned duties are granted permission.
- Binding confidentiality agreements with all staff and contractors who handle member data.
- Established incident response procedures to address any data breach swiftly and effectively.
While sohoslot takes all reasonable steps to protect your data, no security system is completely impenetrable. You also play an important role in your own data security — use a strong password, do not share your login credentials and always log out of your sohoslot account when using a shared device.
8. Data Retention and Deletion
Sohoslot retains members' personal information only for as long as necessary for the purposes set out in this Privacy Policy or as required by applicable law. Retention periods vary by data type:
- Active account data: Retained for as long as your account remains active with sohoslot.
- Financial transaction records: Retained for seven years after each transaction to comply with Malaysian legal requirements relating to financial records and taxation.
- KYC verification documents: Retained for five years after account closure or for as long as required under applicable anti-money laundering regulations.
- Customer support communication history: Retained for three years for reference and dispute resolution purposes.
- Technical log data: Retained for 12 months for security and analytics purposes.
- Marketing data: Retained until you withdraw your consent or request deletion.
Once the relevant retention period expires, data will be securely deleted or anonymised in accordance with sohoslot's data deletion procedures.
9. Your Privacy Rights as a SohoSlot Member
As a sohoslot member using our platform from Malaysia, you have certain rights regarding your personal data. Sohoslot is committed to respecting and facilitating the exercise of these rights:
- Right of Access: You have the right to obtain a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request the correction of any inaccurate or incomplete data.
- Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data — subject to any applicable legal retention obligations.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to the withdrawal.
To exercise any of the rights above, please contact the sohoslot privacy team by email at support@sohoslot.online, stating the right you wish to exercise and the information required to verify your identity. We will respond to your request within 30 business days.
10. Children's Privacy
The sohoslot platform is exclusively for individuals aged 18 and above. Sohoslot does not knowingly collect or process personal information from anyone under the age of 18. Should we discover that personal data has been collected from an individual under 18, we will take immediate steps to delete that information and terminate the associated account.
Parents or guardians who believe their child has registered an account on sohoslot are requested to contact us immediately at support@sohoslot.online so that appropriate action can be taken.
11. Amendments to This Privacy Policy
Sohoslot reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes will be posted on this page with a new update date displayed at the top of the document.
For significant changes to how we process your personal data, sohoslot will send a notification to your registered email address or display a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the sohoslot platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy.
12. Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or the way sohoslot handles your personal data, please reach out to us through the following channels:
- Privacy Email: support@sohoslot.online (please include "Privacy Enquiry" in the email subject line)
- Live Chat: Via the sohoslot platform — 24 hours a day, 7 days a week
- Helpline: 1-800-22-9999
Our Bahasa Malaysia-proficient team is ready to help you understand your privacy rights and process any personal data requests as quickly and effectively as possible. We are committed to responding within 5 working days for general privacy enquiries and within 30 working days for formal requests relating to your data rights.
By using the sohoslot platform, you confirm that you have read and understood this Privacy Policy. Sohoslot is committed to always managing your personal data with integrity, transparency, and responsibility — because your trust is our priority.